RONA Moose Jaw

 RONA Moose Jaw

 769 Thatcher Drive, East, Moose Jaw, SK S6J 1L8, Canada

 +1 306-624-2200

(5 reviews)

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  • Spoke to young girl at paint counter. I understand these are minimum wage jobs, but it’s still a store where customers require people to have a bit of knowledge and be able to offer some help and assistance. She had no desire to help me out or suggest anything.

  • Excellent customer service from Cathy in the Window and Door Dept. She was so very helpful & knowledgeable about the products she sells and set up our installation of the Front & Storm doors without any problem. Thanks Cathy for the excellent service and making this customer totally satisfied and to Trevor for the awesome installation.

  • Appliances and the necessary parts for the installation were purchased online. Local store representative Felicity called to confirm this order and struggled to complete this order in a professional manner. Appliances were delayed being delivered by 3 weeks including 1 week that was to have a scheduled confirmed delivery but resulted in a no show.

    Poor communication all around. A number of phone calls to Ronas head office to resolve the issue.

    Customers should note that extra parts ordered online are not delivered apparently with the appliances but actually need to be picked up onsite at the local store even though online order was completed for all items in one transaction to be delivered. Only found out this information when following up about delivery delay.

    When attempting to pick up the parts at the store as advised the items were not available and had to be substituted.

    A number of staff did attempt to resolve these issues in the end and that was greatly appreciated but overall the experience was a consumer nightmare.