They don't care about their residents. If you need something fixed, keys replaced, etc., they take months to remedy the issue. The office staff is rude (but the maintenance guys are great). Busted stairways, decks, poor roadway clearing during the winter (if it's done at all) The only way to get things done is to contact their Head Office. Of course, if they need something from YOU, they're right on it. Upon moving in, the apartment was dirty. I've been told by more than a few former residents that no matter how well tbe suites get cleaned and fixed up, they never give full deposits back. I've heard that Northview is an excellent property management company everywhere else - just not in Nanaimo.