Ruby from Madison Realty helped us get our new apartment, and she was just great to work with. She was very kind and personable, yet professional. She was very available by both cell phone and email, and was able to meet with us on the weekend. I felt like she really knew the building and was familiar with the management, and seemed to have a good working relationship with them, which was comforting. She kept us updated throughout the application process, negotiated a lower rent than the list price, helped us get a discount on a new cable contract, and faciliated us getting our keys quickly. It was a very good experience overall.