London Drugs

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  • Until recently, I used Costco for my pharmaceuticals and have now switched to London Drugs because I get better and faster service. Unfortunately I am not so impressed with not having a serviced till this evening. I had accumulated a buggy full of groceries and the last thing I wanted to do was to handle an unfamiliar self service cashier and so left the unpurchased items.

  • Had my IPhone serviced at the computer repair department and the service was excellent. The job was done quickly and done well. I was so happy not to have to wait, all done within just a couple of hours.

  • Bought an item online for in store pickup. The sales rep was new, there was a bit of difficulty, but worked out in the store. However, I was charged twice on my credit card. Contacted Head office via email, they were extremely helpful, straightened everything out. Then, to my utter amazement, head office contacted me again a few days later to ensure that everything was in order and to see if they could be of further assistance. THAT IS CUSTOMER SERVICE! Many other stores could learn from London Drugs. This is a Great place to shop.

  • I requested a call back from customer service in regards to their one hour photo service. I asked her if they will be able to develop a picture in one hour on christmas eve day and the lady literally said "I don't know" and hung up on me. ..I cannot believe she has a job and works in customer service. Thanks for the help London Drugs.

    I waited on hold for a while, then requested a call back and waited only to be treated like that. Over a simple question.

    I ended up calling back an hour later, and spoke with a different lady who was more than helpful.

  • A big shout out to the Cloverdale location. The staff are so helpful by going the extra mile to make sure you are taken care. You get a nice smile as you pass by the staff members. It's like a small town atmosphere that is so often missing elsewhere. Last night I needed help with the scanner at the photo center & the staff immediately called for another person to assist-& that person showed up in seconds. Then a question to another staff about the self-serve checkout & accessing coupons brought me a second amazing clerk. She jumped in and made sure I knew all the tips & tricks to get the coupon deals that I did not previously know about. Thank you!!