Days Inn by Wyndham Sylvan Lake

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  • I really enjoy the kitchenette unit that I have so far. It has no stove. It has a slightly larger beer size fridge for lack of better description. I don't drink beer but that basically suits it. The sink is nice and deep for washing your dishes. The freezer is a good size for a mini fridge. The bathroom is clean. The beds are comfortable. I especially enjoyed the enclosed Deck with the open windows and then the screen door for the patio. The front desk lady was pleasant and friendly :-) This was from the night of June 2, 2019.

  • Great for the price. Comfy and cozy, basic. The microwave was in French which was weird... The door had zero light blocking ability (sides and bottoms) and it's was not sound proof could hear upstairs and outside. Balcony was blocked in instead of open

  • I stayed at this hotel for a weekend in July with friends. From the moment we arrived to the moment we left we were less than satisfied.
    Upon our arrival my friend who checked us in was questioned inappropriately about our ages and occupations. Once we entered our room we discovered empty bottles and a two bite brownie under the bed as well as many other signs of neglect and lack of cleaning.
    During our first night we were refused extra blankets unless we paid for an additional room. We stayed for two nights and the only sign of cleaning we saw was fresh towels and a new bar of soap, our garbage as well as the previous guests garbage was neglected.
    Upon checkout my friend asked to speak with management and while sharing our story over the phone the manager began yelling and accusing us of many things. We ended up taking our issues to days inn corporate which resulted in the hotels management contacting us with rude and untrue emails and phone calls. Eventually we reached out to a corporate supervisor and received a discount.
    I would not recommend you stay at the Days Inn Silvan location.

  • I would not recommend staying here. The management was very unprofessional and rude. The rooms were not very clean and there was water damage in the washroom ceiling. I'd love to go back to Sylvan Lake, but I'd definitely stay somewhere else. We had some pretty terrible customer service, like being refused extra blankets and not being allowed to have a cot in the room (even though we had booked for 5 guests). We complained to Wyndham and thankfully they were much better to deal with than this hotel itself. Wyndham recognized our concerns and did what they could to make it better. In summary, just don't stay here!